Thank you for purchasing from John Batman Group. To ensure fairness to all parties, we use Consumer Affairs guidelines in respect to product returns.
Our returns policy covers products that:
- Are delivered with a fault or do not match their advertised description. In these instances, you must contact us within 21 days of receipt of goods for this policy to apply.
- Become faulty within our quoted warranty period. In these instances, you must contact us within the warranty period for this policy to apply.
We take pride in providing goods that are of a high quality and meet our customers’ needs, however, we are unable to test each and every product that leaves our warehouse so from time to time, a faulty or mis-measured item may find its way to a customer.
Our website and our catalogue provide detailed and accurate product descriptions and our Customer Service Representatives are available to assist you in making informed product choices.
Please choose carefully when purchasing any of our products as no exchange, refund or credit can be given if:
• you change your mind, decide that you do not like the goods or find you have no use for them;
• you discover that you can buy the goods cheaper elsewhere;
• the instructions of the manufacturer have not been followed correctly;
• the fault was caused by tampering or action by you or your agent;
• you had a defect drawn to your attention before purchasing the goods, that is, seconds or faulty goods were originally purchased at a discount price.
Exchanges, refunds, credits and repairs will not be provided unless the item is faulty or does not match the description provided.
What You Need To Do
Prior to returning any goods to us, you must contact a Customer Service Representative to arrange for a Returns Application to be sent to you. Our Customer Service Representative will guide you through the returns process and assist you wherever possible to ensure that your claim is dealt with efficiently and promptly.
Cost of Returns
You are responsible for the cost of returning goods to our warehouse.
We will, at our discretion provide you with a store credit for these costs provided that you have followed the instructions of our Customer Service Representative in respect to returning goods and are able to provide us with a copy of the payment receipt/tax invoice that details the charge incurred. If it is deemed that a store credit is applicable, the credit amount is limited to the delivery charge incurred by you. If you are issued with a store credit, please be aware that this credit will only be valid for a period of six months from its date of issue.
Please do not return goods to us COD as we are unable to accept these parcels and that may result in you incurring additional courier charges.
We will not charge you for the cost of delivering repaired items or exchanges to you.
What We Will Do
If the item does not match the advertised description, we will replace the item. If we are unable to replace the item with one that matches the advertised description, we will refund or provide a store credit, at the customer’s discretion, of the purchase price.
If the item is faulty, we may choose, at our discretion to either repair or replace the faulty item. A refund or store credit, at the customer’s discretion, of the purchase price will be given if we are unable to repair or replace the faulty item.
If a fault becomes apparent within our quoted warranty period, we may choose, at our discretion to either repair or replace the faulty item. A refund or store credit, at the customer’s discretion, of the purchase price will be given if we are unable to repair or replace the faulty item.
If you choose to be issued with a store credit, please be aware that this credit will only be valid for a period of six months from its date of issue.
General Policy Information
This policy should be read in conjunction with our Warranty Policy. Warranty periods vary from product to product so you should familiarise yourself with the appropriate warranty period for the product that you have purchased prior to requesting a Returns Application.
If you have purchased more than one of an item, this policy only applies to the faulty item. You cannot return an entire order due to an individual item within an order being faulty.
John Batman Group reserves the right to review, modify and change this policy at any time without notice.
If you have any questions about this policy, please contact us at firstname.lastname@example.org.