Q: To which areas do you deliver?
A: We deliver our products to anywhere in the world, however, additional charges will apply for deliveries outside Australia.
Q: What is the delivery fee for my area?
A: We offer a low, flat rate delivery fee within Australia. Whether you are ordering one or one hundred boxes, our flat delivery fee remains the same.
We do sometimes need to add a surcharge for particularly bulky items
including but not limited to pillows, blankets, quilts, comforters,
bedspreads, mattress toppers, cushions with inserts, ironing boards,
televisions and some lighting. This is referred to as a bulky item
freight surcharge of $52.00 on delivery of larger items like these.
For some regional and island locations, we may need to pass on a
delivery contractor surcharge as noted below.
* Please note that a bulky item freight surcharge may apply on delivery of certain items. $9.95 Delivery Australia Wide does not include the Islands, remote areas and some regional areas. If your postcode falls within one of these areas, we will contact you with the freight surcharge to be added to your order before it is processed.
Q: Can I reduce my delivery fee?
A: Yes. If you are able to collect your order from our office in Ringwood, Victoria, the delivery fee will be waived.
Q: Do your prices include GST?
A: Yes. We are always upfront with our prices and all of our products include GST so there are no surprises when you come to placing your order.
Q: Is it possible to order under the minimum quantity or the multiples specified?
A: No. We are a wholesale supplier and some items do have minimums and multiples to ensure that we can keep the costs of our high quality commercial goods at the lowest possible prices.
Q: How long will it take to receive my order?
A: Once you have placed your order and the payment has been processed, our dispatch times are 1-21 days for stock items, 14-21 days for Compendiums & Menu Covers, 45-60 days for Prestige & Custom Compendiums. These dispatch times should be used as a guide only.
Q: Do you require payment before delivery?
A: Yes. Payment is required before your order is processed.
Q: What are the payment options?
A: PayPal, Visa, Mastercard, American Express, Money Order and Direct Bank Deposit.
Q: How can I place my order?
A: The choice is up to you. We are here to assist you.
Phone - You can order by phone during business hours (Monday to Friday, 9.00am – 5.30pm AEST).
Showroom - At this time we do not have a showroom, however we do have a range of samples available and we would be happy to assist you at our office in Ringwood.
Online - You can place your order online using the Shopping Cart. In most cases, placing your order online will mean that your goods are dispatched faster. The added benefit of ordering online is that you can order at anytime, 24 hours / 7 days / 365 days a year. Our site is always kept up to date and you can view the latest products and specials.
Q: Is it secure to purchase online with my credit card?
A: Yes. Our site is certified that all of your information is secured and private using GeoTrust. We use an SSL certificate from GeoTrust which provides online security to secure online transactions and conduct business over the Internet.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure.
You can be assured that our website is trusted and safe to use. Of course, if you prefer to order by phone, we are more than happy to assist you. Our friendly customer service team is here to help. Freecall: 1800 339 493 or (03) 9879 8588. For overseas customers call +61 3 9879 8588.
Q: Where can I view the full product range?
A: At this time we do not have a showroom, however we do have a range of samples available and we would be happy to assist you at our office in Ringwood.
Q: When will you be in my area?
A: Our team regularly travel all over Australia. Contact us to find out when we will next be in your area.
Q: Do I need to be a business to order from John Batman Group?
A: No. You don’t need to be a business to order any of our products.
Q: Can I view a sample first?
A: If you have seen an item you are interested in and would like to see a sample before placing your order, we can arrange for the item(s) to be sent to you. Sample and delivery charges may apply. Smaller samples, such as material samples and colour swatches can be sent at no charge.
Q: What if I can’t find a style or product that I am looking for?
A: Our product range is constantly growing, changing and improving. Please contact us with your enquiry and we will endeavour to assist you with your request.
Q: How can I find out about your products and offers?
A: Our Website is regularly updated to provide the latest products, news and promotions.
Our seasonal Catalogues are posted to our customers.
Our email Newsletters contain useful industry information, product launches, competitions and special offers.
For information on our Deliveries, Returns, Samples and Warranties, please see our Terms & Conditions below.