Your parcel will be delivered by Toll, Australia Post or our chosen courier, whichever is deemed to be the most efficient
method for your parcel size and delivery region.
When placing your order, please ensure that you enter the correct delivery address. Parcels returned to us as
undeliverable will incur a re-despatch fee which will be the amount equal to our actual costs of delivery your
goods to you not our standard delivery charge. Freight charges paid for the original despatch are not refundable.
Upon delivery, you will need to sign for your goods. If a signature cannot be obtained at the time of delivery,
a card will be left giving instructions about how to collect the parcel or arrange another delivery time.
Where do we deliver?
We deliver our products to anywhere in the world.
What is the delivery charge?
We endeavour to keep our delivery charges to a minimum. For most deliveries within Australia, we charge a flat standard
rate for delivery no matter what you order. If you buy one box or one hundred, you will be charged the same
Our standard delivery Australia wide is only $9.95*
International deliveries (including Norfolk Island) are calculated and on charged at current rate. Please contact
us for International deliveries.
We do sometimes need to add a surcharge for particularly bulky items including pillows, blankets, quilts, comforters,
bedspreads, mattress toppers, cushions with inserts, ironing boards, televisions and some lighting. This
is referred to as a bulky item freight surcharge of $52.00 on delivery of larger items like these. For some
regional and island locations, we may need to pass on a delivery contractor surcharge. For more information
on our remote area surcharge, please view here.
To see remote area list:
Please note that despite having an Australian postcode, deliveries to Norfolk Island are treated as international deliveries
by courier companies so our International Delivery Policy applies for deliveries to this location (please see
If you would like to collect your parcel from our warehouse in Ringwood, Victoria the delivery fee will be waived. Please
advise us when placing your order. We cannot refund delivery charges if you have not advised us when placing
your order that you would like to collect your goods.
For deliveries outside of Australia (including Norfolk Island), we offer two methods:
Freight by John Batman Group:
We will charge you the best rate available for the most efficient delivery method to your local port. Payment
of delivery charges will be required prior to despatch. We will need to pass on any additional charges that
we incur in delivery of your parcel that were not included in the original fee. Any government and/or local
charges applicable to your order will be your responsibility and payable directly by you to the relevant authority. You
will be responsible for any delivery or transportation costs incurred from your local port to you.
Freight by Customer:
If you would like to arrange delivery through your own freight agent, we will deliver your parcel to your chosen
agent (within Melbourne, Australia) and charge you our local delivery rate as listed above. You will be
responsible for making all necessary arrangements to effect delivery and all delivery charges incurred will be
payable directly by you to your chosen agent.
How long until my order is despatched?
Once you have placed your order and payment has been processed, our estimated despatch times are:
- 1 to 14 days
Non Stock Items
- 7 to 21 days
Compendiums & Menu Covers
- 14 to 21 days
Prestige & Custom Compendiums & Menu Covers
- 45 to 60 days
Other Custom Products
- please obtain an estimate from our Customer Service Representative
The above time frames are estimated despatch times and should be used as a guide only. Additional time must
be allowed for delivery. Delivery times vary from region to region.
All parcels are sent via an economy service. Express delivery service can be arranged at an additional charge. Please
contact our Customer Service Representatives if you require an express delivery service.
If you require your goods by a specific date, please contact our Customer Service Representatives who will advise
you if this is possible. We will endeavour to meet your requirements at all times. If, after placing
your order, it becomes apparent that there will be delays beyond our estimated despatch times, a Customer Service
Representative will contact you.
If you are in a remote area or are affected by the wet season, we may not be able to deliver to your door. If
you believe you maybe affected by this, please discuss delivery options with our Customer Service Representative.
John Batman Group takes pride in the care we take with packing all of our orders, however, sometimes accidents or
errors occur. Notification of damaged, missing or incorrect products must be made to a Customer Service
Representative within 48 hours of your parcel being signed for. You will be provided with appropriate instructions
subject to your individual circumstances. Please refer to our Returns Policy for further information.
John Batman Group reserves the right to review, modify and change this policy at any time without notice.
* Please note that some Islands and remote locations are excluded from this rate and freight will be calculated
and on charged at current rate.