Your parcel will be delivered by Toll, Australia Post or our chosen courier, whichever is deemed to be the most efficient method for your parcel size and delivery region.
When placing your order, please ensure that you enter the correct delivery address. Parcels returned to us as undeliverable will incur a re-despatch fee which will be the amount equal to our actual costs of delivery your goods to you not our standard delivery charge. Freight charges paid for the original despatch are not refundable.
Upon delivery, you will need to sign for your goods. If a signature cannot be obtained at the time of delivery, a card will be left giving instructions about how to collect the parcel or arrange another delivery time.
Where do we deliver?
We deliver our products to anywhere in the world.
What is the delivery charge?
We endeavour to keep our delivery charges to a minimum. For most deliveries within Australia, we charge a flat standard rate for delivery no matter what you order.
Our standard delivery Australia wide is only $9.95*
* $9.95 Delivery Australia Wide does not include the Islands, remote areas and some regional areas. If your postcode falls within one of these areas, we will contact you with the freight surcharge to be added to your order based on your location.
If your postcode is not included on the above downloadable list then your standard delivery is only $9.95.
Please note that there is a $52.00 surcharge for particularly bulky items including pillows, blankets, quilts, comforters, bedspreads, mattress toppers, cushions with inserts, ironing boards, televisions and some lighting. This is referred to as a bulky item freight surcharge and it applies to delivery of larger items like these. This bulky item freight surcharge is only applied once per order.
If you would like to collect your parcel from our warehouse in Lilydale, Victoria the delivery fee will be waived. Please advise us when placing your order.
Please note that despite having an Australian postcode, deliveries to Norfolk Island are treated as international deliveries by courier companies so our International Delivery Policy applies for deliveries to this location (please see below). International deliveries are calculated and on charged at current rate.
For deliveries outside of Australia (including Norfolk Island), we offer two methods:
Freight by John Batman Group:
We will charge you the best rate available for the most efficient delivery method to your local port. Payment of delivery charges will be required prior to despatch. We will need to pass on any additional charges that we incur in delivery of your parcel that were not included in the original fee. Any government and/or local charges applicable to your order will be your responsibility and payable directly by you to the relevant authority. You will be responsible for any delivery or transportation costs incurred from your local port to you. Please contact us for International deliveries.
Freight by Customer:
If you would like to arrange delivery through your own freight agent, we will deliver your parcel to your chosen agent (within Melbourne, Australia) and charge you our local delivery rate as listed above. You will be responsible for making all necessary arrangements to effect delivery and all delivery charges incurred will be payable directly by you to your chosen agent.
All parcels are sent via an economy service. Express delivery service can be arranged at an additional charge. Please contact our Customer Service Team if you require an express delivery service.
How long until my order is despatched?
Once you have placed your order and payment has been processed, our estimated despatch times are:
Stock Items - 1 to 14 days
Non Stock Items - 7 to 21 days
Compendiums & Menu Covers - 14 to 21 days
Prestige & Custom Compendiums & Menu Covers - 45 to 60 days
Other Custom Products - please obtain an estimate from our Customer Service Representative
The above time frames are estimated despatch times and should be used as a guide only. Additional time must be allowed for delivery. Delivery times vary from region to region.
If you require your goods by a specific date, please contact our Customer Service Team who will advise you if this is possible. We will endeavour to meet your requirements at all times. If, after placing your order, it becomes apparent that there will be delays beyond our estimated delivery times, a Customer Service Representative will contact you.
If you are in a remote area or are affected by the wet season, we may not be able to deliver to your door. If you believe you maybe affected by this, please discuss delivery options with our Customer Service Representative.
Keeping You Informed
We will notify you when your order has been despatched. If you have not received your order within the standard delivery times, we can track and trace your order as requested.