Your parcel will be delivered by Australia Post, StarTrack or our chosen courier, which ever is deemed to be the most efficient method for your parcel size and delivery region.
When placing your order, please ensure that you enter the correct delivery address. Parcels returned to us as undeliverable will incur a re-despatch fee which will be the amount equal to our actual costs of delivery your goods to you not our standard delivery charge. Freight charges paid for the original despatch are not refundable.
Upon delivery, you will need to sign for your goods. If a signature cannot be obtained at the time of delivery, a card will be left giving instructions about how to collect the parcel or arrange another delivery time.
Where do we deliver?
We deliver our products to anywhere in the world.
What is the delivery charge?
We endeavour to keep our delivery charges to a minimum. For most deliveries within Australia, we charge a flat rate for delivery no matter what you order. If you buy one box or one hundred, you will be charged the same amount.
Our standard delivery Australia wide is only $9.95*
International deliveries (including Norfolk Island) are calculated and on charged at current rate. Please contact us for International deliveries.
We do sometimes need to add a surcharge for particularly bulky items including but not limited to pillows, blankets, quilts, comforters, bedspreads, mattress toppers, cushions with inserts, ironing boards, televisions and some lighting. This is referred to as a bulky item freight surcharge of $52.00 on delivery of larger items like these. For a few regional and island locations, we may need to pass on a delivery contractor surcharge as noted below.
Please note that despite having an Australian postcode, deliveries to Norfolk Island are treated as international deliveries by courier companies so our International Delivery Policy applies for deliveries to this location (please see below).
If you would like to collect your parcel from our warehouse in Ringwood, Victoria the delivery fee will be waived. Please advise us when placing your order. We cannot refund delivery charges if you have not advised us when placing your order that you would like to collect your goods.
For deliveries outside of Australia (including Norfolk Island), we offer two methods:
Freight by John Batman Group:
We will charge you the best rate available for the most efficient delivery method to your local port. Payment of delivery charges will be required prior to despatch. We will need to pass on any additional charges that we incur in delivery of your parcel that were not included in the original fee. Any government and/or local charges applicable to your order will be your responsibility and payable directly by you to the relevant authority. You will be responsible for any delivery or transportation costs incurred from your local port to you.
Freight by Customer:
If you would like to arrange delivery through your own freight agent, we will deliver your parcel to your chosen agent (within Melbourne, Australia) and charge you our local delivery rate as listed above. You will be responsible for making all necessary arrangements to effect delivery and all delivery charges incurred will be payable directly by you to your chosen agent.
How long until my order is despatched?
Once you have placed your order and payment has been processed, our estimated despatch times are:
Stock Items - 1 to 14 days
Non Stock Items - 7 to 21 days
Compendiums & Menu Covers - 14 to 21 days
Prestige & Custom Compendiums & Menu Covers - 45 to 60 days
Other Custom Products - please obtain an estimate from our Customer Service Representative
The above time frames are estimated despatch times and should be used as a guide only. Additional time must be allowed for delivery. Delivery times vary from region to region.
All parcels are sent via an economy service. Express delivery service can be arranged at an additional charge. Please contact our Customer Service Representatives if you require an express delivery service.
If you require your goods by a specific date, please contact our Customer Service Representatives who will advise you if this is possible. We will endeavour to meet your requirements at all times. If, after placing your order, it becomes apparent that there will be delays beyond our estimated despatch times, a Customer Service Representative will contact you.
If you are in a remote area or are affected by the wet season, we may not be able to deliver to your door. If you believe you maybe affected by this, please discuss delivery options with our Customer Service Representative.
General Policy Information
John Batman Group takes pride in the care we take with packing all of our orders, however, sometimes accidents or errors occur. Notification of damaged, missing or incorrect products must be made to a Customer Service Representative within 48 hours of your parcel being signed for. You will be provided with appropriate instructions subject to your individual circumstances. Please refer to our Returns Policy for further information.
John Batman Group reserves the right to review, modify and change this policy at any time without notice.
* Please note that some Islands and remote locations are excluded from this rate and freight will be calculated and on charged at current rate.