Shipping




Shipping

Shipping

John Batman Group is proud to offer Australian customers a fantastic flat delivery rate! 

Australian Deliveries  

Within Australia, we charge a flat rate for delivery no matter what the size of your order. If you buy one box or one hundred, you will be charged the same amount.
 
Within the State of Victoria (plus postcode 2640) - $16.00*
Within Australia (excluding the State of Victoria and postcode 2640) - $46.00*
 
We do sometimes need to add a surcharge for particularly bulky items including but not limited to pillows, bedspreads, televisions and some lighting.  For a few regional and island locations, we may need to pass on a delivery contractor surcharge.

Please note that despite having an Australian postcode, deliveries to Norfolk Island are treated as international deliveries by courier companies so our International Delivery Policy applies for deliveries to this location (please see below).

If you would like to collect your parcel from our warehouse in Ringwood, Victoria the delivery fee will be waived. Please advise us when placing your order. We cannot refund delivery charges if you have not advised us when placing your order that you would like to collect your goods.
 
* Please note that a bulky item freight surcharge may apply on delivery of certain items.
 
For deliveries outside of Australia, we offer two methods: 

Freight by John Batman Group

We will charge you the best rate available for the most efficient delivery method to your local port. Payment of delivery charges will be required prior to despatch. We will need to pass on any additional charges that we incur in delivery of your parcel that were not included in the original fee. Any government and/or local charges applicable to your order will be your responsibility and payable directly by you to the relevant authority. You will be responsible for any delivery or transportation costs incurred from your local port to you. 

Freight by Customer

If you would like to arrange delivery through your own freight agent, we will deliver your parcel to your chosen agent (within Melbourne, Australia) and charge you our local delivery rate as listed above. You will be responsible for making all necessary arrangements to effect delivery and all delivery charges incurred will be payable directly by you to your chosen agent. 

All parcels are sent via an economy service. Express delivery service can be arranged at an additional charge. Please contact our Customer Service Representatives if you require an express delivery service. 

How long until my order is despatched? 

Once you have placed your order and payment has been processed, our estimated despatch times are:
 
Stock Items - 1 to 14 days
Non Stock Items - 7 to 21 days
Compendiums & Menu Covers - 14 to 21 days
Prestige & Custom Compendiums & Menu Covers - 45 to 60 days
Other Custom Products - please obtain an estimate from our Customer Service Representative
 
The above time frames are estimated despatch times and should be used as a guide only. Additional time must be allowed for delivery. Delivery times vary from region to region.
 
If you require your goods by a specific date, please contact our Customer Service Representatives who will advise you if this is possible. We will endeavour to meet your requirements at all times. If, after placing your order, it becomes apparent that there will be delays beyond our estimated delivery times, a Customer Service Representative will contact you.
 
If you are in a remote area or are affected by the wet season, we may not be able to deliver to your door. If you believe you maybe affected by this, please discuss delivery options with our Customer Service Representative. 

Keeping You Informed 

We will notify you when your order has been dispatched. If you have not received your order within the standard delivery times, we can track and trace your order as requested.
 
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