Product Care

Product Care






Stainless Steel


Caring for your Towels

Washing Instructions

Always wash towels before use
  • Warm wash 60 degrees
  • Do not bleach
  • Warm tumble dry
  • Wash after use in pool
  • Do not dry clean

Washing your Towels

We recommend that towels be washed in warm water.
Detergents with optical brighteners should be avoided.
Ensure that your detergent is dissolved before placing it in the washing machine.
Fabric softeners should not be used as they impede the absorbency of your towels.
Wash towels separately.
Wash dark colours separately. 

Printed Towels

If your towel has been printed, it is just like a new pair of jeans, and it is normal for excess ink to come out of the towel during the wash and rinse cycle. It is also normal for ink transfer to occur if the print area is rubbed against an unprinted area before washing. DO NOT rub the print area of the towel. 

Drying your Towels

We recommend line-drying towels in the shade.
To achieve a softer towel we suggest a tumble dry after washing. However it is possible to over dry the towel, which will remove the natural moisture content in the fabric and cause the towel to feel rough.
If using a tumble dryer, we recommend a mid temperature setting.
Do not leave your towels wet or damp as this may cause mildew and possible staining.
Do not iron towels. Ironing will affect the performance and pile loft. 

Handy Caring Tips

When line drying your towels, the resilience and life of the towel can be enhanced by tumble-drying them for 2-3 minutes before use. If your towels appear a little flat after storage, a short cycle in the dryer will bring them back to life. 

Pulled Loops

Snagged or pulled threads can occur over the life of your towels. Should this inadvertently happen, DO NOT pull the threads. Just carefully snip the thread with sharp scissors. These pulled threads can be cut off safely without affecting the performance of the towel. 


Frequent washing with fabric conditioners or water softeners can reduce the absorbency of your towel by building up a fine water-resistant layer on the cotton fibers. Always follow the manufacturer’s instructions when using these softeners. If your towels do not absorb water as well as when you first bought them, wash them a couple of times without softener and tumble dry. 

Linting, Fluffing or Pilling

It is normal for new towels to lint or pill. In the unlikely event that your towels have excessive linting, please wash them two or three times to remove the surface lint/fluff. Tumble-drying also assists in the removal of fluff. Remember to clean out the filters on your washing machine and tumble dryer.

Removing Stains

Towels with make-up or sun tan lotion stains should be soaked in warm soapy water, and then washed as directed.

Fading Colours

Some washing powders contain optical brighteners. Please wash your towels in a washing product that is designed for coloured washes. Always follow manufacturers instructions. Uneven fading can occur if washing powders or detergent comes into direct contact with the towel. Some regular household products such as bleach, toilet cleaners or some beauty treatments can bleach or cause colour changes to your towel. If the chemicals come into direct contact with your towel, gently wash in cold water before washing as normal. DO NOT use bleach or any whitening agents on the towels.

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Bedding Protection

Maintaining a high level of hygiene with your bedding is an inexpensive way to promote a clean and fresh environment in the area of your property the guest spends most of their time. However, bedding is too often overlooked when rooms are made or updated, yet the main purpose for hospitality accommodation is to provide your customer with a place to sleep away from home. The cleanliness and quality of the bedding items therefore play a major role in how your guest will view their stay.

A pillow for example is a relatively inexpensive item, yet plays a vital role to the comfort of the guest, the appearance of the bed and the overall service delivery of the property. So, how can you ensure that your guests are resting on a clean and comfortable pillow? When it comes to cleaning and maintaining pillows there are a number of options.

One option is to have the pillows cleaned or rejuvenated. Although slightly cheaper than replacing the pillow, they can remain stained and with most polyester fibres, unless they are a more expensive Dacron fibre, the more you wash them the more the fibre will break down and deteriorate resulting in lumpy fibres.

Replacing pillows on a regular basis is another option. Stain Resistant pillows are often less expensive than cotton pillows, therefore today for less expense you can replace pillows more regularly. The Stain Resistant cover will provide you with a cleaner pillow for longer.

Pillow protectors are another brilliant option. They protect the pillow from natural oils, wet hair, sweat and so forth, and at the same time protect guests from dust mites, bacteria and unpleasant odours. Pillow protectors are designed to be washed and are far easier and less expensive to clean than to wash the whole pillow.

Protecting the mattress is another affordable and essential part of bedding hygiene practice. The mattress itself is one of the most expensive items in the room and cannot be washed so it is essential to use a mattress protector to protect your investment.

Our mattress protectors provide function, durability and value for money. 

To provide the ultimate protection for your bedding, we recommend using our complete range of Protect-A-Bed items which ensure that your bedding is protected from dust mites, bed bugs, stains and extends the life of your bedding and mattresses.

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Caring for your Glassware 

The use and care of your glassware is extremely important. 

To ensure your glassware’s long life please find below some helpful hints to improve the handling of your glassware. By following these easy reminder tips, you can be assured of obtaining the longest life possible from your chosen glassware products. 

To ensure your glassware’s long life, do not use glasses straight from a dishwasher for cold beverages. Glasses retain temperature, and any sudden change in temperature can cause breakages. Always ensure glasses return to room temperature before use and make sure you have plenty of glassware supplies to avoid your recently washed glasses going directly back into service. 

  • Never scoop ice with glass - use a scoop
  • Never pick up with glass to glass contact
  • Avoid glass contact with beer taps
  • Stack glasses into divider racks
  • Never put cutlery into glasses
  • Never stack glasses

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Caring for your Servingware

In order to obtain the maximum benefits from your servingware, which can experience rigorous everyday use, the following guidelines are recommended.

Handling – Don’t use metal utensils, scrapers and abrasive materials such as pads or powders for removing food and leftovers from plates, as damage to the glaze surface could occur. Proper removal of left over food will result in improved dishwasher performance and detergent efficiency.

Temperatures – The temperature of the water during the wash cycle is very important, as a temperature that is too high will reduce the efficiency of the wash. Do not exceed manufacturers recommended dishwasher temperatures.

Loading of ware
– Dishwashers should be loaded to avoid vibration of plates against each other, and baskets should be protected with a plastic coating over the metal frame to avoid metal marking. All cutlery should be washed separately, in the appropriate cutlery container to avoid contact with other servingware items.

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Caring for your Cutlery 

Care and maintenance of stainless steel cutlery

Cutlery is almost exclusively made using stainless steel, because it is highly resistant to stains and corrosion being one of the most durable of metals for this purpose. 

To ensure a long life and to retain the lustre, the following procedures are recommended.
  • Remove all food remnants and rinse immediately - The prolonged exposure to certain foods, eg. eggs, lemon, mustard, salt & tomato will stain if not rinsed immediately.
  • Pre-soak in a plastic or stainless steel tub - Never use aluminium, as this will cause permanent stains.
  • Wash in hot water using a good quality detergent or as recommended by your cleaning chemical supplier. Rinse at 180 degrees C.
  • Cutlery MUST be dried completely before storing to prevent water stains.
  • To remove stubborn marks, use a mild abrasive. To remove stubborn water stains use methylated spirits, and/or vegetable oil. After removing stains, dip in hot water, then wipe with a soft cloth.

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Cleaning Indoor Stainless Steel

Quick and easy tips for keeping that shine
Stainless Steel is known for its ability to be a clean surface that resists corrosion and rust. Dirt, dust and grime, however, put stainless steel at risk for corrosion and rust. Luckily, stainless steel is a very resilient surface that responds well to cleaning, as long as certain rules are followed. 

What to use

Water and a cloth
Routine cleaning can be achieved by using clean warm water and a cloth. This is the least risky option for cleaning stainless steel. Dry thoroughly with a towel or cloth to prevent water spots (which can be caused by the minerals in water). Make sure to wipe in the directions of the polish lines.
Mild detergent (dishwashing liquid) and a cloth
For cleaning that needs more power, mild detergent and warm water will work well without damaging the stainless steel. After cleaning wipe the surface dry with a soft absorbent cloth to prevent staining or spotting.  
Glass cleaner for fingerprints
If a mild detergent or dishwashing detergent doesn’t shift unsightly fingermarks, get rid of them with a bit of glass cleaner on a soft cloth. Rinse thoroughly and towel dry.
Stainless Steel Cleaner
If the stainless steel has staining or scratching, or the stainless steel needs to be polished, a stainless steel cleaner may be a good option. Some of these cleaners and polishes can help minimise scratching and remove stains. Be sure to read the directions on the stainless steel cleaner first and test on an inconspicuous spot. Rinse thoroughly and towel dry.
Rust marks
Apply cream cleanser with a soft damp cloth and rub gently. If the mark still wont shift, it might be necessary to use a stainless steel cleaner.  

What to avoid

Do not use abrasive cleaners that will scratch the surface
Depending on the surface finish of the stainless steel, abrasive cleaners can cause scratching.  
Don’t forget to rinse
Gritty or dirty water or residue from cleaning solutions left on a stainless steel surface can stain or damage the finish.  
Do not use cleaners containing chlorine
While it may be second nature to bleach everything, stainless steel and chlorine don’t mix. Stay away from bleach or hydrochloric acid based cleaning products when cleaning stainless steel.
Do not use steel wool or steel brushes
These products leave little particles in the surface of the steel and inevitably these particles begin rusting and staining the surface of the steel. They can also excessively scratch the surface. Also avoid using scourers and cleaning cloths that have been used on ordinary steel.
Don’t go against the grain
Always rub stainless steel in the same direction as the grain. Rubbing against the grain will spoil the finish and stainless will lose its shine. Worse, rubbing against the grain can damage the surface by creating microscopic crevices where dirt can collect. This can lead to corrosion spots.
Do not assume it’s the cleaner
If there is some spotting or staining, and all of the rules have been followed, it may not be the cleaner. Water, especially hard water, can leave spotting and staining on stainless steel surfaces. Towel dry to help end this problem.
Routine cleaning prevents any stubborn stains building up. As long as stainless steel is properly cleaned, there should not be any risk of rust, corrosion, or other stains to deal with.
An excellent soft cleaning cloth to use is the Microfibre Cleaning Cloth.
It is important to note that the recommendations provided are of a general nature and should not be relied on for specific applications without first securing competent advice. Information courtesy of Adbourne Publishing and the Australian Stainless Steel Development Association.

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