Customer-Service




Customer Service

Customer Service

At John Batman Group we are very customer service focused. Each and every day, it is important that we provide excellence in customer service to all our clients from initial contact to final delivery.

 Our aim is to make the decision-making and ordering process easy and worry free. For your information, we have detailed our website policies and you can view these by selecting from of the options below.
 
We have a friendly and experienced customer service team, which is on hand to assist with your needs.
 
To talk directly with a staff member, please contact us on Freecall 1800 339 493 or (03) 9879 8588; or from outside Australia +61 3 9879 8588.
 
Alternatively, please email us at info@johnbatman.com.au
 
Our business hours are Monday - Friday, 9.00am - 5.30pm. 
 

Customer Service Charter

To deliver a service experience that our customers will value and recommend.

John Batman Group - The Hospitality Supermarket will be: 

Reliable:

Able to provide our goods and services to the standards and time frames expected by our customers. 

Responsive:

Able to attend to our customers' needs and requests whether those needs and requests are part of our standard company procedure or somewhat unusual.

Competent:

Able to show knowledge of the company, products and job flow at all times.

Accessible: 

Readily available to answer our customers' queries.

Courteous:

Always friendly and professional in dealing with our customers and suppliers. 

Credible:

Able to satisfy our customers' with our technical expertise.

Understanding:

Able to appreciate our customers' varying expectations.
 
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