SAMPLES POLICY

Whilst our website and catalogue provide our customers with detailed specifications and descriptions of our entire product range and our Customer Service Representatives are available to answer any specific query that you may have, we understand that sometimes it is difficult to make a decision without having the product in your hands. We pride ourselves on helping our customers choose the right products for their needs so encourage the provision of samples where necessary to help in the decision making process.

Please familiarise yourself with the following information prior to submitting your sample request.

Catalogue Range

Prior to confirming your order, we are happy to provide a sample of most products in our standard range so you can establish that the appearance and quality of the item meets your requirements.

Samples are not provided free of charge, however, if you proceed with your order you will receive a credit for the value of the sample.

Samples are provided at catalogue price plus a nominal delivery charge of $9.95 for up to four items. Payment is required in advance.

If you do not wish to pay for a sample, please visit our showroom where a selection of our products are available for you to view at your leisure and our friendly staff are on hand to answer any queries that you may have.

Supply of samples is subject to stock availability
Swatches of compendium and menu materials are provided and are free of charge.
Swatches of towels are provided and are free of charge. Full size towel samples are unavailable.
Samples of bedding are unavailable for all items. Free of charge swatches will be supplied where possible.
Due to their nature, some items can only be provided in bulk quantities and in these cases you will be required to order the minimum quantity as your sample.

Custom Designs

If you wish to order a custom made product, prior to you placing an order a sample of a similar design can be provided to you so that you can assess the quality and features of our products.

A pre-production sample is an actual product made to your specific requirements after you have placed an order with us. Pre-production samples are provided free of charge but you must advise our Customer Service Representative when placing your order that you will require a pre-production sample.

The supply of a pre-production sample will add approximately 5 to 10 days to the quoted delivery date.

If after viewing the pre-production sample you decide to make changes to any features or specifications of the product as ordered, you will be charged for the material, labour and delivery costs associated with the sample.

Final production of any custom product will not proceed until you have provided signed authorisation of the design. Any production delays incurred as a result of you not providing authorisation within the required time frame will not be the responsibility of John Batman Group and will add to the quoted delivery date.

Hot Stamps

A paper or digital proof of a custom hot stamp or screen print will be provided at no charge.

Printing of any product with a custom hot stamp or screen print will not proceed until you have provided signed authorisation of the design. Any production delays incurred as a result of you not providing authorisation within the required time frame will not be the responsibility of John Batman Group and will add to the quoted delivery date.

General Policy Information

This policy should be read in conjunction with our Returns Policy. The nominal fees associated with obtaining samples can be a worthwhile investment to ensure that you will be happy with your product selection. We cannot accept returns due to change of mind or incorrect choice so please choose wisely.

John Batman Group reserves the right to review, modify and change this policy at any time without notice.

If you have any questions about this policy, please contact us at info@johnbatman.com.au