FAQ




Frequently Asked Questions

Frequently Asked Questions

Q: To which areas do you deliver?

A: We deliver our products to anywhere in the world, however, additional charges will apply for deliveries outside Australia. 

Q: What is the delivery fee for my area?

A: We offer a low, flat rate delivery fee to your area.

$16.00* – Within Victoria (plus postcode 2640)

$46.00* – To all other Australian states (excluding Victoria and postcode 2640)

Whether you are ordering in parcel or pallet quantities, our flat delivery fee remains the same.

* Please note that a bulky item freight surcharge may apply on delivery of certain items.

For deliveries outside of Australia and to certain regional and island locations, John Batman Group will provide you with the most cost effective delivery charge for your location. 

Q: Can I reduce my delivery fee?

A: Yes. If you are able to collect your order from our office in Ringwood, Victoria, the delivery fee will be waived. 

Q: Do your prices include GST?

A: Yes. We are always upfront with our prices and all of our products include GST so there are no surprises when you come to placing your order. 

Q: Is it possible to order under the minimum quantity or the multiples specified?

A: No. Some items have minimums and multiples to ensure that we can keep the costs of our high quality commercial goods at the lowest possible prices. 

Q: How long will it take to receive my order?

A: Once you have placed your order and the payment has been processed, our dispatch times are 1-21 days for stock items, 14-21 days for Compendiums & Menu Covers, 45-60 days for Prestige & Custom Compendiums. These dispatch times should be used as a guide only. 

Q: Do you require payment before delivery?

A: Yes. Payment is required before your order is processed. 

Q: What are the payment options?

A: PayPal, Visa, Mastercard, Cheque, Money Order and Direct Bank Deposit. 

Q: How can I place my order?

A: The choice is up to you. We are here to assist you.

Phone - You can order by phone during business hours (Monday to Friday, 9.00am – 5.30pm).

Showroom - You can view the products and place your order at our showroom at 48-50 Charter Street, Ringwood, Victoria.

Online - You can place your order online using the Shopping Cart. In most cases, placing your order online will mean that your goods are dispatched faster. The added benefit of ordering online is that you can order at anytime, 24 hours / 7 days / 365 days a year. Our site is always kept up to date and you can view the latest products and specials. 

Q: Is it secure to purchase online with my credit card?

A: Yes. Our site is certified that all of your information is secured and private using GeoTrust. We use an SSL certificate from GeoTrust which provides online security to secure online transactions and conduct business over the Internet. 

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure. 

You can be assured that our website is trusted and safe to use. Of course, if you prefer to order by phone, we are more than happy to assist you. Our friendly customer service team is here to help. Freecall: 1800 339 493 or (03) 9879 8588. For overseas customers call +61 3 9879 8588. 

Q: Where can I view the full product range?

A: We welcome you to visit us at our showroom at 48-50 Charter Street, Ringwood, Victoria, where our products are on display for your viewing convenience. 

 

 

48-50 Charter Street
Ringwood, Victoria
Monday - Friday, 9.00am - 5.30pm
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Q: When will you be in my area?

A: Our team regularly travel all over Australia. Contact us to find out when we will next be in your area. 

Q: Do I need to be a business to order from John Batman Group?

A: No. You don’t need to be a business to order any of our products. 

Q: Can I view a sample first?

A: If you have seen an item you are interested in and would like to see a sample before placing your order, we can arrange for the item(s) to be sent to you. Sample and delivery charges may apply.

Smaller samples, such as material samples and colour swatches can be sent at no charge. 

Q: What if I can’t find a style or product that I am looking for?

A: Our product range is constantly growing, changing and improving. Please contact us with your enquiry and we will endeavour to assist you with your request. 

Q: How can I find out about your products and offers?

A: Our Website is regularly updated to provide the latest products, news and promotions.

Our seasonal Catalogues are posted to our customers.

Our email Newsletters contain useful industry information, product launches, competitions and special offers.

We are also on Facebook where you can keep up to date with everything JBG.

Be sure to join our mailing list to receive our catalogues, register your email address and Like us on Facebook to become an insider and be the first to hear about our regular offers. 

For information on our Deliveries, Returns, Samples and Warranties, please see our Terms & Conditions below.

 

 

 

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